Privacy Policy

1. Introduction

PraxisServe ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this policy carefully.

2. Information We Collect

We collect information that you provide directly to us:

• Personal Information: Name, email address, phone number, company name
• Account Information: Login credentials, billing information
• Technical Information: Server details, IP addresses, system configurations
• Communication Data: Messages, support tickets, feedback
• Usage Data: Service usage patterns, access logs

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing payments and sending invoices
• Communicating with you about services, updates, and support
• Improving our services and developing new features
• Monitoring and analyzing usage patterns
• Detecting and preventing security threats
• Complying with legal obligations

4. Data Storage and Security

We implement industry-standard security measures to protect your information:

• Encrypted data transmission using SSL/TLS
• Secure server infrastructure with regular security updates
• Access controls and authentication mechanisms
• Regular security audits and monitoring
• Data backup and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist in service delivery (e.g., payment processors, cloud hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

6. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. When you terminate services, we will delete or anonymize your data within 90 days, unless retention is required by law or for legitimate business purposes.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a structured format
• Objection: Object to certain data processing activities
• Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at support@praxisserve.com

8. Cookies and Tracking

We use cookies and similar technologies to:

• Maintain user sessions and authentication
• Remember your preferences
• Analyze website traffic and usage patterns
• Improve user experience

You can control cookies through your browser settings. Disabling cookies may affect service functionality.

9. Third-Party Services

Our services may integrate with third-party platforms (e.g., cloud providers, payment gateways). These third parties have their own privacy policies, and we are not responsible for their practices. We recommend reviewing their policies before using their services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through our website. Your continued use of services after changes constitutes acceptance of the updated policy.

13. Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by law, typically within 72 hours of discovery.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: